- customer contact
- cus·tom·er ˈcon·tactn Kundenkontakt[person] f
English-german dictionary. 2013.
customer contact
Schlagen Sie auch in anderen Wörterbüchern nach:
Contact centre (business) — For other uses, see contact centre (disambiguation). A contact centre is a facility used by companies to manage all client contact through a variety of mediums such as telephone, fax, letter, e mail and increasingly, online live chat.[1] Distinct … Wikipedia
Customer advocacy — Marketing Key concepts Product marketing · Pricing … Wikipedia
Customer Access and Retrieval System — The Customer Access and Retrieval System, commonly known as CARS, is mostly used in the Western United States. The system stores bill and credit information, equipment information, carrier billing information, customer contact notes and payment… … Wikipedia
Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… … Wikipedia
Customer dynamics — is an emerging theory on customer business relationships that describes the ongoing interchange of information and transactions between customers and organizations. These exchanges occur over a wide range of communication channels, such as phone … Wikipedia
Customer experience — (CX) is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. From awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It… … Wikipedia
Customer Data Integration — (CDI) is the combination of the technology, processes and services needed to create and maintain an accurate, timely, complete and comprehensive representation of a customer across multiple channels, business lines, and enterprises typically… … Wikipedia
customer relations — UK US noun COMMERCE, MARKETING ► [plural, U] the way that a company or organization deals with its customers, and the relationship it has with them: excellent/good/strong customer relations »The company has a reputation for excellent customer… … Financial and business terms
Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… … Wikipedia
Customer to customer — (C2C) markets are innovative ways to allow customers to interact with each other. While traditional markets require business to customer relationships, in which a customer goes to the business in order to purchase a product or service. In… … Wikipedia
Customer retention — is the activity that a selling organization undertakes in order to reduce customer defections. Successful customer retention starts with the first contact an organisation has with a customer and continues throughout the entire lifetime of a… … Wikipedia
